FAQ

Welcome to CARDBURY's Frequently Asked Questions (FAQ) page! Here is a summary of the most frequently asked questions by our customers to help you better understand our products and services.

1. How do I place an order?

You can visit our website www.cardbury.com to browse products. Select your favorite products, click “Add to Cart” and follow the instructions to complete the checkout process. You will need to provide your shipping address and payment information.

2. What payment methods do you support?

We support a variety of payment methods, including:

• Credit Card (Visa, MasterCard, American Express)
• PayPal

3. How long does it take for an order to be shipped?

Normally, orders will be shipped within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information for you to check the shipping status of your package.

4. How can I check the status of my order?

You can check the status of your order by visiting our Order Tracking page and entering your order number and email address. You can also contact our customer service team for assistance by sending an email to info@cardbury.com.

5. How do I return or exchange an item?

If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please make sure the item is unused and comes with the original packaging. Please visit our Return Policy page for detailed steps and requirements. 6.

6. How do I choose the right size?

We provide a detailed sizing guide on each product page. You can choose the most suitable size according to your body measurements against the size chart. If you still have questions, please feel free to contact our customer service team.

7. About delivery?

Yes, CARDBURY supports international delivery. The exact shipping cost and delivery time vary depending on the destination and the weight of the order. During checkout, the system will display the corresponding shipping information.

8. Is there a membership or points system?

Yes, we offer a membership system where registered members can enjoy exclusive offers and promotional information. You can also earn points for your purchases, which can be used for future purchases.CARDBURY gives customers the freedom to choose whether or not to register as a member so they can shop with more flexibility. Customers can purchase items directly without entering their email address to register, or they can choose to register to enjoy more member privileges. This approach enhances the convenience and flexibility of shopping and meets the needs of different customers.

9. How do I subscribe to the newsletter?

You can subscribe to our newsletter by filling in your e-mail address at the bottom of the home page of our website. By subscribing, you will be the first to receive information on new product launches, promotions, and fashion inspiration.

10. How do I contact the CARDBURY team?

If you need any help or have any other questions, please visit our “Contact Us” page for email and online customer service details.

If you have any other unanswered questions, please feel free to contact us, and we will be happy to assist you! Thank you for your support of CARDBURY!