Shipping Terms

Thank you for shopping with CARDBURY! To ensure you receive your order, please read the following shipping terms carefully.

1. Shipping Area

CARDBURY supports cross-border shipping, currently available for delivery to countries and regions, including but not limited to:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• Most countries in Europe (please check at checkout for specific countries)

Please note that some areas may not be able to deliver due to shipping restrictions.

2. Shipping Methods

We ship via multiple international courier services, including but not limited to:

• DHL
• FedEx
• UPS
• EMS

Specific shipping methods will be provided at checkout, and selection will be based on your order and destination.

3. Processing Time

• Order processing time is usually 1-3 business days (excluding weekends and holidays).
• Once the order is processed, you will receive a confirmation email with tracking information.

4. Shipping Costs

Note: Some areas may not be able to deliver due to shipping restrictions. We ship via multiple international courier services, including but not limited to: DHL, FedEx, UPS, and EMS.

• The shipping cost for cross-border orders is calculated based on the weight and destination of the package, and the exact cost will be shown at checkout.
• Shipping costs may vary depending on the courier and type of service.

5. Estimated Delivery Time

• The estimated delivery time for cross-border orders is usually 7-21 business days, which may vary depending on the destination and customs processing speed.
• During peak seasons (e.g., holiday shopping season), the estimated delivery time may be extended.

6. Tracking your order

Once your order has shipped, you will receive an email containing a tracking number. You can enter the tracking number through our courier partner's website to get an update on the status of your package.

7. Customs and Duties

• Cross-border orders may be subject to customs and import duties in the destination country. These fees are paid by you upon arrival of the parcel.
• CARDBURY is not responsible for customs clearance and related fees, Please make sure you are aware of and willing to bear such costs.

8. Wrong address

Please ensure that you provide an accurate shipping address when placing your order. CARDBURY will not be responsible for any undeliverable packages due to the wrong address, and you may be required to pay for reshipping.

9. Return and Exchange Policy

• Due to the complexity of cross-border shipping, the return and exchange process may differ from domestic orders. Please see our Refund Policy for terms and conditions.
• In some cases, you may be responsible for your return shipping costs.

10. Changes in Shipping Policy

CARDBURY reserves the right to modify the cross-border shipping terms at any time. In the event of material changes, we will post a notice on our website and update the effective date.

11. Contact Information

If you have any questions or need assistance regarding cross-border shipping, please contact us at info@cardbury.com

Thank you for choosing CARDBURY. We look forward to providing you with a quality cross-border shopping experience!