Terms of Service

Welcome to CARDBURY (www.cardbury.com). Please read the following Terms of Service carefully before using our services. By accessing or using our services, you agree to abide by these Terms.

1. Acceptance of Terms

By using this website or purchasing our products, you agree to abide by these terms. If you are under the age of 18, please use this website with the consent of a parent or guardian.

2. User Eligibility

• Age Requirement: You must be at least 18 years of age and legally competent to order our merchandise. If you are under 18 years of age, you must use our services under the supervision of a parent or guardian.
• Account Registration: You may be required to create an account to use some of our services. You agree to provide accurate, current, and complete information and are responsible for all activity on your account.

3. Order Processing

• Order Confirmation: Once you have completed and paid for your order, you will receive a confirmation email that your order has been processed.
• Order Changes and Cancellation: Once an order has been processed, you may not be able to cancel or modify it. If you need to cancel, please contact us promptly.

4. Product Descriptions and Prices

• Accuracy: We endeavor to ensure the accuracy of product descriptions and prices, but do not guarantee the absolute accuracy of all information. Merchandise may have color differences from the real thing due to screen display differences.
• Price Changes: We reserve the right to adjust the price of an item at any time. If the price changes, we will notify you and confirm the final price before you place your order.

5. Transportation and Delivery

• SHIPPING AREA: CARDBURY currently ships only to Europe and the United States (including but not limited to the United Kingdom, the United States, Canada, France, Germany, etc.).
• Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of the package and will be shown at checkout.
• DELIVERY TIME: The  Estimated delivery time is usually 5-15 business days, which may vary depending on destination, shipping method, and customs processing speed. Peak periods (such as holidays) may cause delays.
• INTERNATIONAL ORDERS: For international orders, you may be required to pay additional customs fees and import taxes. These fees are payable by you upon arrival of the package, and CARDBURY is not responsible for such fees.

6. Payment Terms

• Payment Methods: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. all payment information will be processed through a secure payment gateway.
• Payment Security: We take appropriate security measures to protect your payment information, but do not guarantee the absolute security of data transmission.

7. Return and Refund Policy

• Return conditions: If you are not satisfied with your purchase, you may request a return within 30 days of receipt of the item. The item must be unused, in its original condition, with all tags and packaging included.
• REFUND PROCESSING: Refunds will be processed within 5-7 business days after we receive the returned item. Refunds will be returned based on your original method of payment, arrival time may vary depending on payment method.
• Special Merchandise: Certain items (such as customized products, lingerie, etc.) are not subject to the return policy. Please refer to our refund policy for details.

8. Intellectual Property Rights

• Ownership: CARDBURY and its affiliates own all intellectual property rights in the Site and its content, including, but not limited to, trademarks, logos, graphics, and text. You may not use, copy, or distribute such content without authorization.

9. User Conduct

You agree to comply with all applicable laws and regulations when using our services. You shall not:

• Post or transmit any unlawful, malicious, threatening, harassing, defamatory, obscene, or otherwise objectionable content.
• Interfere with or disrupt the security, integrity, or performance of our Services.
• Attempt to gain unauthorized access to our systems or networks.

10. Limitation of Liability

To the fullest extent permitted by law, CARDBURY shall not be liable for any indirect, incidental, or consequential damages, including, but not limited to, damages for loss of profits, corruption of data, or other economic loss, arising out of or in connection with the use of this site or its contents.

11. Change of Terms

CARDBURY reserves the right to modify these Terms of Service at any time. Any changes will be posted on the website and will be effective from the date of posting. Please check the Terms periodically for the latest information.

12. Application of Law and Dispute Resolution

These Terms are governed by English law. If any dispute arises from these Terms, both parties shall first settle it by friendly negotiation; if the negotiation fails, either party may file a lawsuit in the court of the place where CARDBURY is registered.

13. Contact Information

If you have any questions or suggestions, please contact us through the following ways: info@cardbury.com