Refund Policy

Thank you for choosing CARDBURY! We want you to be satisfied with your purchase. If you are not satisfied with your purchase, please refer to the following refund policy for your rights and the refund process.

1. Refund Conditions

You may request a refund within 30 days of receiving the item, provided the item meets the following conditions:

• The item must be unused, in its original condition, and not washed or altered.
• The item must contain all original tags, packaging, and accessories.
• The refund policy does not apply to specific items (e.g., lingerie, swimwear, etc.) and customized products.

2. Refund Process

If you wish to request a refund, please follow the steps below:

1. Contact Customer Service:
• Please contact our customer service team at info@cardbury.com. With your refund request.
2. Fill out the Refund Request Form:
• We will provide you with a refund request form and a return shipping address to complete and attach proof of purchase (e.g., order confirmation email). Please make sure to include your refund request form in the package so that we can process your request faster.
3. Mailing Costs:
• Unless the item is defective or incorrect, you are responsible for your return postage costs. We recommend using a traceable postal method to ensure the package arrives safely.

3. Refund Processing Time

We will process your refund request within 5-7 business days of receiving the returned item. Refunds will be processed according to your original payment method, and the refund arrival time may vary depending on the payment method, usually 3-5 business days.

4. Exchange Policy

If you wish to exchange an item, please specify the item you wish to exchange when requesting a refund. We will assist you in processing the exchange after confirming your refund request. Exchange items will be subject to stock availability.

5. Defective merchandise

If you receive a defective or damaged item, please contact us immediately and attach relevant photos to prove the problem. We will offer a refund or exchange depending on the circumstances.

6. Customer Rights

You have statutory rights about refunds and returns under the relevant legislation. Our refund policy does not affect your rights under the law.

7. Policy Changes

We reserve the right to amend this refund policy at any time. In the event of material changes, we will post a notice on our website and update the effective date.

8. Contact Information

For further information about our refund policy or if you have any questions, please contact us at info@cardbury.com

Thank you for your support and understanding of CARDBURY.We are committed to providing you with quality products and services!