CARDBURY

To ensure a smooth shopping experience, please pay attention to the following key points before placing an order:

Ensure that your shipping address is complete and accurate, including your apartment or unit number, to prevent delivery failures or delays.
Provide a valid and reachable contact number, as some orders may require phone confirmation. If we are unable to reach you, your order may be canceled.
Double-check all order details (such as color, size, quantity, etc.) before submitting. If you need modifications, contact customer service as soon as possible; however, some orders may not be eligible for changes.

Orders must be paid within the specified time; otherwise, they may be automatically canceled.
Once payment is successful, we will process shipping within 1-3 business days. Pre-order or custom-made products may require a longer processing time.
During peak seasons (such as sales events or holidays), order processing and shipping may take longer.

Please refer to our "Return & Exchange Policy" for details. Some products (such as custom-made items, promotional goods, or personal care products) may not be eligible for returns or exchanges.
Refunds are processed using the original payment method, and the time required for the refund to be credited may vary depending on banks or payment platforms, typically within 7-14 business days.
Items that are damaged due to personal misuse, show visible signs of wear, or exceed the return timeframe may not be eligible for returns.

Our product images are real photos, but color differences may occur due to lighting, screen displays, and other factors. Such differences are not considered quality issues.
All size measurements are taken manually, and a 1-3cm variation may occur. Please refer to the size chart before making a purchase.

After your order has been shipped, we will provide a tracking number, which you can use to check the delivery status on our website or the courier’s official site.
If the tracking status has not been updated for a long time, please contact the shipping carrier first or reach out to our customer support for assistance.
Upon receiving the package, please inspect it immediately. If you notice any damage, missing items, or other issues, take photos and contact our support team for assistance.

3. Additional Notes

Any updates or additional terms will be communicated through official announcements or customer service responses.
CARDBURY reserves the right to interpret and modify these terms based on actual business conditions without prior notice.

Thank you for your support and understanding! Happy shopping at CARDBURY!